Role of a Support Worker

  • Author: L Kelly
  • Level: Introduction
  • Study time: 1 hour 49 minutes
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Lesson series
Support workers play a vital role in improving the quality of life for those they care for. This course provides a clear understanding of your responsibilities, professional boundaries, and workplace expectations. Learn about personal plans, privacy laws, the Code of Rights, teamwork, and safeguarding a person’s dignity and independence. Gain practical skills to navigate your role confidently while maintaining professionalism and ethical standards in every interaction.
  • Video time: 1 hour 49 minutes
  • Quiz: 1
  • Assessment: 1
Lesson series

Why this Care Training course?

Being a support worker comes with great responsibility, and understanding your role ensures you provide safe, ethical, and high-quality care. This course helps you recognise the importance of professional boundaries, effective communication, and working within legal and organisational guidelines. By understanding workplace expectations, privacy laws, and the rights of those in care, you can build trust, foster independence, and work collaboratively with others to create a positive, supportive environment.
Meet the instructor

Leigh Kelly

Leigh Kelly is a New Zealand Registered Nurse who has been working with the elderly and disabled since 1974. Her ADN focused on young physically disabled.

She has been a Charge Nurse at Kenepuru and Greenlane Hospitals Continuing Care Wards, owned her own dementia specific rest home and worked and managed rest homes.

She also has vast experience as a RN in continuing care facilities. 
Patrick Jones - Course author