Challenging Behaviours

  • Author: L Kelly
  • Level: 3
  • Study time: 1 hour, 54 mins
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Lesson series
Understanding and managing challenging behaviours is key to providing effective support. This course explores the reasons behind behaviours, communication strategies, and proactive management techniques. Learn how environment, health, and trauma impact behaviour, and develop practical skills to respond calmly and effectively. Ideal for caregivers and support workers looking to build confidence in managing complex situations.

This course is aligned to (US 23388)
  • Video time: 1 hour, 54mins
  • Quiz: 1
  • Assessment: 1

Why is this course important?

Challenging behaviours often stem from unmet needs, communication barriers, or environmental factors. This course provides insight into why behaviours occur and how to respond with empathy and skill. You’ll learn strategies for de-escalation, proactive management, and positive reinforcement. Whether working in disability, mental health, or aged care, these skills help create a safe, supportive environment for those in your care.
Meet the instructor

Leigh Kelly

Leigh Kelly is a New Zealand Registered Nurse who has been working with the elderly and disabled since 1974. Her ADN focused on young physically disabled.

She has been a Charge Nurse at Kenepuru and Greenlane Hospitals Continuing Care Wards, owned her own dementia specific rest home and worked and managed rest homes.

She also has vast experience as a RN in continuing care facilities.
Patrick Jones - Course author