Frequently asked questions
What is Care Training?
Care Training is an online learning platform that delivers practical, values-based courses for the care and support workforce. Courses are short, self-paced, and accessible on any device, with options to read, watch, listen, and apply learning to real-life scenarios. The content integrates Te Ao Māori principles and culturally responsive practice, while also supporting compliance, audits, and sector standards. Organisations can track completions, build learning pathways, and assign training based on roles and skill levels.
Who is Care Training for?
Care Training is a New Zealand–owned training organisation under The Radicle Impact Company. We’re a team of care sector people, including a registered nurse and former facility manager, who have worked in aged care, disability, mental health, and home support.
Our kaupapa is to make learning accessible, mana-upholding, and genuinely useful for kaimahi who are busy, tired, neurodiverse, or wary of traditional study. We design training that respects the realities of shifts, whānau, and the emotional load of care work.
Our kaupapa is to make learning accessible, mana-upholding, and genuinely useful for kaimahi who are busy, tired, neurodiverse, or wary of traditional study. We design training that respects the realities of shifts, whānau, and the emotional load of care work.
What makes Care Training different?
Aotearoa-first, NZ-owned
Care Training is built in Aotearoa for the way care actually happens here – across homes, hospitals, aged care, disability, mental health and community settings.
Care Training is built in Aotearoa for the way care actually happens here – across homes, hospitals, aged care, disability, mental health and community settings.
Culturally responsive on purpose
Te Ao Māori principles are woven through the training in a practical way, so learning upholds mana and makes sense in real New Zealand services, not as an add-on.
Te Ao Māori principles are woven through the training in a practical way, so learning upholds mana and makes sense in real New Zealand services, not as an add-on.
Designed by people who run services
The content is shaped by a registered nurse and care leaders who understand shifts, rosters, audits, short staffing, and the pressure teams are under.
The content is shaped by a registered nurse and care leaders who understand shifts, rosters, audits, short staffing, and the pressure teams are under.
Made for people who don’t usually enjoy study
Short chunks, plain language, real scenarios, and multiple ways to learn – read, watch, listen, and do. It’s built for tired brains at the end of a shift, not for classroom lovers only.
Grounded in real care, not just standards
Courses cover compliance and sector expectations, and also the relational side of care: boundaries, advocacy, emotions, communication, and everyday judgement calls.
Courses cover compliance and sector expectations, and also the relational side of care: boundaries, advocacy, emotions, communication, and everyday judgement calls.
Easy to access from anywhere
Mobile-friendly and simple to log into, so kaimahi can learn on their phone, tablet, or computer whenever it works for them.
Mobile-friendly and simple to log into, so kaimahi can learn on their phone, tablet, or computer whenever it works for them.
Helpful for managers, not more admin
Built-in tracking and reporting make it easy to see who has completed what, spot gaps, and show evidence for audits and funders.
Built-in tracking and reporting make it easy to see who has completed what, spot gaps, and show evidence for audits and funders.
Flexible pathways for different roles
Organisations can group and assign courses based on role, setting, or skill level, so team members get what they actually need for the work they’re doing.
How do I access my courses?
Once enrolled, you'll receive an email with login details. Simply sign in to our platform and navigate to the "My Courses" section and enroll in the course you want to start with, learning at your own pace.
How long do courses take to complete?
Each course varies in length, but most take between 30 mins-3 hours. You can pause and return anytime.
Do I get a certificate?
Yes! When you complete a course, you’ll receive a digital certificate that you can download and share with your employer.
Are Care Training courses NZQA-recognised?
Many of our courses are mapped to the NZQA unit standards, but they do not grant NZQA unit standards. For formal qualification recognition you would need to contact an NZQA provider.
What kind of support is available?
If you have any questions, our team is here to help. We offer phone, email and chat support to ensure you have everything you need to succeed.
Can organisations track their employees' progress?
Yes! Our platform provides reporting features that allow employers to monitor team progress, completion rates, for compliance.
Can I use Care Training on my phone?
Yes! Our platform is fully mobile-friendly, so you can complete training on your phone, tablet, or computer.
How much does it cost?
Pricing depends on the course and whether you're an individual learner or part of an organisation. Navigate to our pricing page to see the options.
What if I have a technical issue?
If you run into any issues, reach out to our support team, and we'll sort it out as quickly as possible.
How do I enrol learners?
Contact us at kiaora@caretraining.co.nz and we will send you our "How to" Handbook.
Still have a burning question? Reach out to our team. We’re always happy to help, point you in the right direction, or have a kōrero.
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