Interacting with People 

  • Author: Name
  • Level: 2
  • Study time: 1 hour and 36 mins
Write your awesome label here.
Lesson series
Effective interactions are central to quality care. This course clearly covers communication skills, relationship-building, and understanding emotional and behavioural responses. Learn practical strategies to engage positively, build rapport, and support people confidently.

This course is aligned to (US28518)
  • Video time: 1 hour and 36 minus
  • Quiz: 1
  • Assessment: 1
Lesson series

Why this course is important?


Strong communication is vital in caregiving. Understanding how to actively listen, respond with empathy, and manage emotions enhances relationships and trust. Learn to recognise behavioural cues, address conflicts constructively, and create positive interactions, resulting in better care outcomes.
Meet the instructor

Leigh Kelly

Leigh Kelly is a New Zealand Registered Nurse who has been working with the elderly and disabled since 1974. Her ADN focused on young physically disabled.

She has been a Charge Nurse at Kenepuru and Greenlane Hospitals Continuing Care Wards, owned her own dementia specific rest home and worked and managed rest homes.

She also has vast experience as a RN in continuing care facilities.
Patrick Jones - Course author