Lesson series
Open Disclosure in Aotearoa Care Settings
When something goes wrong in care, how we respond matters.
Open disclosure is about being honest with the person and their whānau when harm has happened, or may have happened. It includes acknowledging the event, explaining what is known, offering a sincere apology, taking action, and following up with care.
This course helps learners understand adverse events, near misses, documentation, escalation, apology, whānau involvement, cultural safety, and the difference between support worker and clinical responsibilities.
Grounded in rights-based, person-centred care, this training supports kaimahi to respond with honesty, humility and respect when the mahi gets difficult.
Format
Online
Course
Format
Text/Read
Duration
30 minutes
Price
$ 12.50
Lesson series
Why this course is important?
When harm happens in care, the response can shape everything that follows.
A clear, compassionate disclosure can protect trust, uphold the person’s rights, and help whānau understand what has happened. Silence, delay, or defensiveness can deepen distress and leave people feeling excluded, unsafe, or misled.
This course helps teams respond to adverse events with honesty, courage, and care. It supports a culture where mistakes are not hidden, people are kept informed, and learning leads to safer practice.
Because good care is not only about preventing harm. It is also about how we show up when something has gone wrong.
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